1. Who we are
This website (keaosende.com) is operated by Beijing Keao sende Technology Co., Ltd. (北京科奥森德科技有限公司), a company incorporated in China ("Keao sende", "we", "us" or "our"). For the purposes of applicable data protection laws, including the EU General Data Protection Regulation ("GDPR") and the UK GDPR, we are the data controller of personal data collected through this website.
2. Scope
This Privacy Policy applies to personal data we collect when you visit this website, contact us by phone or email, or submit an inquiry through our contact form. It does not apply to data we process on behalf of clients under a services agreement; that processing is governed by the relevant agreement and data processing terms.
3. Data we collect
3.1 Data you provide
- Identity and contact data: name, company or organization, job title, phone number, email address;
- Inquiry content: information about your project, requirements, timeline and budget that you include in your message.
3.2 Data collected automatically
When you visit the website, our hosting infrastructure may automatically log limited technical data such as IP address, date and time of access, pages viewed, referring URL, browser type and version, operating system and device type. This data is used for security and to keep the website running reliably.
3.3 Data we do not collect
We do not knowingly collect special categories of personal data (such as health, biometric or political data) or payment card details through this website.
4. How we use data
| Purpose | Data used |
|---|---|
| Responding to your inquiry and discussing potential projects | Identity and contact data, inquiry content |
| Preparing proposals and entering into or performing a contract with you or your organization | Identity and contact data, project information |
| Operating, securing and improving the website | Technical and log data |
| Complying with legal obligations and defending legal claims | Any of the above, as required |
We will not send you marketing communications unless you have asked for them, and you can opt out at any time.
5. Legal bases for processing (EEA and UK visitors)
- Contract: processing needed to take steps at your request before entering into a contract, or to perform a contract;
- Legitimate interests: responding to business inquiries, securing our website and running our business, where these interests are not overridden by your rights;
- Consent: where you have given consent, for example to receive marketing emails. You may withdraw consent at any time;
- Legal obligation: where processing is required by applicable law.
6. Cookies
This is a static informational website. We do not use advertising, analytics or profiling cookies. Any cookies or local storage that may be set are strictly necessary for the website to display correctly. You can control cookies through your browser settings without affecting your ability to use this website.
7. Sharing of personal data
We do not sell or rent personal data. We share personal data only:
- With service providers that host our website, provide email or IT services, and are bound by contract to process data only on our instructions;
- Within our company, with staff who need the data to respond to your inquiry or deliver services;
- With professional advisers such as lawyers, auditors and insurers where necessary;
- When required by law, or to protect our rights, property or safety or those of others;
- In a business transfer, such as a merger or acquisition, in which case the successor will be bound by this Policy.
8. International transfers
We are headquartered in China, and personal data you submit will be processed there and, where necessary, in countries where our service providers operate. These countries may have data protection laws that differ from those in your country. Where we transfer personal data of EEA, UK or Swiss residents, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or the UK International Data Transfer Addendum, and we take supplementary measures where needed. You may request a copy of the relevant safeguards by contacting us.
9. Data retention
We keep personal data only for as long as necessary for the purposes described in this Policy. As a general rule, inquiry data is retained for up to 3 years after our last contact with you, unless a contract or legal obligation requires a longer period. Server logs are retained for a shorter period consistent with security needs. When data is no longer needed, we delete or anonymize it.
10. Security
We use appropriate technical and organizational measures to protect personal data, including encryption in transit (HTTPS), access controls and logging. No method of transmission or storage is completely secure, but if we become aware of a personal data breach affecting you, we will notify you and the relevant authorities where required by law.
11. Your rights
Depending on where you live, you may have the right to:
- access the personal data we hold about you and receive a copy;
- request correction of inaccurate or incomplete data;
- request deletion of your data;
- restrict or object to our processing, including for direct marketing;
- receive your data in a portable format;
- withdraw consent where processing is based on consent;
- lodge a complaint with a supervisory authority, for example the data protection authority in your EEA country of residence or the UK Information Commissioner's Office.
To exercise your rights, contact us using the details in Section 16. We will respond within one month, or within the period required by applicable law, and may ask you to verify your identity first.
12. Notice to California residents
Under the California Consumer Privacy Act (CCPA/CPRA), California residents have the right to know what personal information we collect and how it is used and shared, to request deletion or correction, and to not be discriminated against for exercising their rights. In the preceding 12 months we have collected the categories of personal information described in Section 3 for the purposes in Section 4. We do not sell or share personal information for cross-context behavioral advertising, and we do not use or disclose sensitive personal information for purposes that would require a right to limit. You may submit a request by email at support@keaosende.com. Authorized agents may submit requests on your behalf with written proof of authorization.
13. Children
This website is intended for business audiences and is not directed to children under 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
14. Third-party links
This website may link to third-party sites. We are not responsible for their privacy practices and encourage you to read their privacy policies.
15. Changes to this Policy
We may update this Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. For material changes we will provide more prominent notice where appropriate.
16. Contact us
- Beijing Keao sende Technology Co., Ltd. (北京科奥森德科技有限公司)
- Email: support@keaosende.com
- Phone: +86 181 0927 7835
- Address: 9F-1001, Building 1, No. 32 Xizhimen North Street, Haidian District, Beijing, China